Community & Retirement Village Group Tech Sessions

Structured On-Site Technology Support Days

Netfix’d offers organised group technology support sessions designed specifically for retirement villages and community groups across Tauranga.

These sessions provide affordable, accessible tech help in a relaxed and social environment.

How the Session Works

Part 1: Community Drop-In Support (Shared Space)

Held in a communal area such as a lounge or community room.

Residents can bring:

• Smartphones

• Tablets

• Laptops

• Chargers

• Small devices

Each person receives one-on-one assistance within the group setting.

Common Issues Covered:

• Phone settings and adjustments

• Email setup and troubleshooting

• WiFi connection issues

• Password help

• App downloads and updates

• Scam advice and suspicious message checks

• Software updates

• Basic device clean-ups

Most minor issues can be resolved quickly during this session.

The group setting keeps costs lower while still providing personalised attention.

Part 2: Pre-Booked In-Home Assistance

Following the community session, residents who require more detailed support can book private in-home appointments.

This is ideal for:

• Modem and WiFi setup

• Larger computer issues

• Hardware cleaning

• TV or smart device setup

• Data transfer

• More complex troubleshooting

This structure ensures:

• Efficient use of time

• Reduced travel costs

• Affordable individual pricing

• Minimal disruption for residents

Why Group Sessions Work

• Lower cost per resident

• Convenient for the village

• Encourages social interaction

• Quick resolution of common issues

• Builds ongoing trust with the community

Many technology problems are small but frustrating. These sessions allow multiple residents to be helped in one organised visit.

Security & Privacy

• No device is accessed without permission

• Private matters are handled discreetly

• Sensitive issues can be moved to private follow-up appointments

• Residents remain in control of their devices at all times

Booking Structure

Villages can:

• Book a half-day session

• Book a full-day session

• Schedule recurring monthly or quarterly support days

Regular sessions allow ongoing support and build familiarity with residents.